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Limited One-Year Warranty

TrekPak Organizational System Product Warranty

  • One-Year Performance Warranty: We provide a one-year guarantee that all of our products will meet stated performance specifications under normal use and proper care.
  • One-Year Materials/Craftsmanship Warranty: We provide a one-year guarantee that all of our products will be free from defects in materials and workmanship, under normal use and proper handling.

Normal Use/Proper Handling

  • Temperature: Our product is rated from -40degrees F to 160 degrees F.
  • Durability: Our fabric can withstand moderate abrasion resistance from repeated removal and insertion of non-marring gear.
  • Pins: Our pins are rated for normal insertion and removal from the padded divider system only! Stretching, bending, twisting or any other modification of the pins causes deformation and weakening of the metal.

Any usage outside these parameters voids your warranty.

Warranty Service

If you find any defects in material or craftsmanship, please contact TrekPak directly at support@trekpak.com. If your product qualifies for warranty service repair/replacement, TrekPak will cover shipping.

Warranty Limitations

The above warranty does not apply to products which are (i) repaired, modified or altered by any party other than TrekPak; (ii) used in conjunction with equipment not provided or authorized by TrekPak; or (iii) subjected to unusual physical conditions, thermal conditions, improper installation, misuse, abuse, accident or negligence in the use, storage, transportation or handling. If you would like to use accessories with TrekPak, please contact us directly at support@trekpak.com for us to determine if your warranty will be void. On-site warranty repair is not covered under this warranty. TREKPAK’S LIABILITY, AND YOUR SOLE REMEDY, FOR BREACH OF THIS WARRANTY IS LIMITED TO TREKPAK’S REPAIR OR REPLACEMENT OF THE PRODUCT IN ITS SOLE DISCRETION. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, TREKPAK MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE. TREKPAK EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Non-Warranty Repairs

If a product that is not covered by the above warranty needs repairing, please contact TrekPak directly via email at support@trekpak.com. We will decide whether a repair or replacement is the best option and will advise you of the cost of such repair or replacement. Repairs and/or replacements are warranted for a period of 90 days from the date of shipment.