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Shipping and Returns

Because we are personally committed to your satisfaction, you have 30 days from the original invoice date (60 days outside the US) to return unopened products for a full refund. Please note, custom inserts may be returned per the discretion of TrekPak, but are subject to restocking fees of $20. TrekPak is not responsible for any product which is damaged or lost in shipping. If you wish to return a product, here’s what we need:

  • Contact us to obtain a Return Merchandise Authorization number (RMA#)
  • Returns without an RMA will not be accepted
  • Clearly write the RMA # on the outside of the package
  • Product must be un-damaged and in its original condition.
  • Pack the product in the original or equivalent packing material.

Please ship your return to:

TrekPak
2400 Industrial Lane, Ste 2200
Broomfield, CO  80020

 

International shipping: Due to the large variation in VAT costs to different countries, we do not calculate these costs into the shipping cart quote. You will be required to pay all landed costs, in country, prior to receiving your package. TrekPak is not responsible and does not cover dueties, VAT, or any additional import fees. We apologize for this inconvenience. 



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