Because we are personally committed to your satisfaction, you have 30 days from the original invoice date (60 days outside the US) to return unopened products for a full refund. Please note, custom inserts may be returned per the discretion of TrekPak, but are subject to restocking fees of $20. TrekPak is not responsible for any product which is damaged or lost in shipping. If you wish to return a product, here’s what we need:
Please ship your return to:TrekPak2400 Industrial Lane, Ste 2200Broomfield, CO 80020
International shipping: Due to the large variation in VAT costs to different countries, we do not calculate these costs into the shipping cart quote. You will be required to pay all landed costs, in country, prior to receiving your package. TrekPak is not responsible and does not cover dueties, VAT, or any additional import fees. We apologize for this inconvenience.